Australia’s Qantas to pay fine after 'ghost flights' scandal
SYDNEY
Australian airline Qantas agreed to pay a $66 million fine on Monday after a bruising "ghost flights" scandal, following accusations it kept selling seats on long-canceled trips.
The country's competition watchdog said Qantas "admitted that it misled consumers" by advertising seats on tens of thousands of flights, despite those flights being canceled.
Qantas will also fork out $13 million in compensation to 86,000 travellers impacted by the cancelations and botched rescheduling.
Qantas said that, in some cases, customers were booked on flights that had been canceled "two or more" days prior.
Qantas chief executive Vanessa Hudson said the airline "let down customers and fell short of our own standards."
The $66 million ($100 million Australian dollars) fine is subject to court approval.
Long-dubbed the "Spirit of Australia", 103-year-old national carrier Qantas has been on a mission to repair its reputation.
It has faced a consumer backlash stirred up by soaring ticket prices, claims of sloppy service and the sacking of 1,700 ground staff during the COVID-19 pandemic.
Qantas has previously defended selling seats on cancelled flights.
It argued that rather than buying tickets for specific seats, customers buy a "bundle of rights" and a promise the airline will "do its best to get consumers where they want to be on time".
Qantas posted an annual profit of $1.1 billion last year, capping a major financial rebound after the travel turbulence of the Covid years.
Veteran chief executive Alan Joyce announced his early retirement amid a barrage of criticism in September last year.
